At Bag of Green, we are passionately committed to delivering the absolute freshest and highest quality fruits, vegetables, and juices directly to your door. We hand-select every item and pack each box with the utmost care to ensure your produce arrives in perfect condition, just as if you picked it yourself.
However, because we deal with naturally perishable goods, we understand that occasional issues can arise—whether it's an item that was damaged in transit or a product that didn't meet our strict freshness standards. Your satisfaction is our priority.
Our Returns & Refunds Policy is built on this commitment. If you ever receive an item that is spoiled, damaged, or incorrect, please know that we stand behind our products. Simply follow the steps below, and we'll be happy to make it right with a prompt refund or replacement.
We will gladly offer a refund or replacement for any item that is:
All other sales are considered final. We cannot accept returns for products that were stored improperly after delivery or for simply changing your mind.
You must notify us of any issue within 24 hours of receiving your order. This time frame is essential for us to verify the quality and address the issue promptly.
To request a refund or replacement:
Once your claim is approved, you will be offered one of the following resolutions:
